Plans and billing

The three plans

Enterprise

Above Network there's Enterprise, which isn't a self-serve plan — pricing and features are scoped with you. It's for organizations that need more podcasts than Network allows, custom features, or terms built around how they work.

To talk about it, email support@podanalyst.com with a sentence or two about your network and what you're trying to do. There's no checkout flow for Enterprise, and nothing to configure in the app until an agreement is in place.

What the differences actually mean

• Retention data is the big one. On Community, the retention columns on the Dashboard and Episodes pages are blurred. Retention is where you find out why an episode worked, so this is usually what people upgrade for first.
• YouTube analytics are the other Pro unlock. Community covers Apple and Spotify; Pro adds YouTube as a third platform, side by side with the other two in the Dashboard platform filter and on the Episode detail retention chart. See Connecting your data to invite us to your channel.
• Episode history determines how far back you can look. Community shows your most recent 50 episodes; Pro and Network show 200. The CSV export follows the same limit.
• CSV export saves what's on screen — metrics, episodes, and the columns behind them. See How to read the CSVs.
• Network Roll-Up puts every show in your account into a single view, so you can see how the whole line-up is performing without switching between podcasts. It's included on Pro and Network.
• Readouts turn any period into a branded document — the numbers plus written commentary on what they mean — on one show or your whole network, exported as a PDF or an editable slide deck. Pro and Network. See Readouts.
• Custom roll-ups are a Network feature. You build the sub-groups yourself — group specific podcasts together and read their numbers as one — so a network, a genre, or a slate of shows can be tracked on its own.
• Podcast count is per account, not per person. Each show needs its own data connection.
• User roles on Pro and Network let you control what each team member can access — each person is an Admin or Standard, and shows are granted per podcast. See Team and access.

Upgrading

Click Upgrade to Pro in the top nav, or hit the upgrade prompt wherever you meet a locked feature. The Choose your plan dialog shows all three side by side.

You'll be taken to Stripe's secure checkout to enter payment details. PodAnalyst never sees or stores your card — Stripe handles the whole transaction.

Your plan applies immediately, and locked features unlock as soon as payment completes.

Managing your subscription

Once you're on a paid plan, Billing appears in your avatar menu (top right). It opens the Stripe billing portal, where you can:

• Update your payment method
• See past invoices
• Change plans
• Cancel

This menu item only appears on paid plans.

On the Community plan you won't see Billing — there's nothing to manage yet. Use Upgrade to Pro instead.

If your payment fails

Stripe retries failed payments automatically. If a subscription lapses, your account returns to Community limits — your data isn't deleted, and locked features come back the moment payment succeeds.

If your trial has expired

You'll see a banner across the top of the app reading "Your trial has expired" with an Upgrade Now button. Click through to pick a plan. Your data stays intact while you decide.

Questions about billing

Email support@podanalyst.com — include the email address on the account so we can find you quickly. For anything about what a plan includes, the Overview has the short version.